How can we help?

Last updated: 12 October 2026

Contact the mods

For moderation questions or ban appeals, contact the mods. Sign in to send a message and read the team's replies.

Feedback

Which address to use

General help, broken pages and moderation questions: support@joinsinter.com. Data requests such as access, export or deletion help: privacy@joinsinter.com. Security vulnerabilities: security@joinsinter.com. Include your public username and the page involved. Never send your password, sign-in codes or private build contents.

Response times

Support is best effort, no guaranteed response time during early access.

Voting and scores

Upvotes and downvotes are one vote per account on each post or comment, and clicking the same arrow again takes your vote back: every vote is reversible. Voting is private - Sinter shows the net score (upvotes minus downvotes) and your own vote, never who voted which way.

A downvote lowers that net score. It never hides, deletes or moderates a post or comment by itself; only moderators can hide content, and only after review. The net score does affect the Top sort order, so a downvote can move an item further down the list. Use a downvote when a contribution did not help; use Report when something breaks the rules.

Report content

Use Report on a post or comment to ask for a review. Include what is wrong and enough context for review. Reporting does not immediately remove content.

Moderation decisions and appeals

In Settings, Your reports shows the outcome of reports you filed. Decisions and appeals shows notices about decisions made on content you own, and the reasons written for you. Open an eligible decided case to explain why it should be reviewed. You can follow its status and read the response there. Each appeal is resolved as upheld or revised. An appeal does not itself restore content. Older decisions may not have a plain-language reason or a notice to the owner; use support@joinsinter.com when needed.

Your data

Account export is available in Settings via "Download your data". Account deletion is available via account settings; shared contributions remain visible as "Deleted user". A private build is accessible to its members; membership and role changes are managed inside the build. If you own a shared build, resolve ownership before deleting your account. For help with a request, write to privacy@joinsinter.com.

Signed-out access request

Can’t sign in? Send an access request here. Include an email address where support can reach you. This form records your request; it does not send account data.